Throughout my career I have been asked one specific question greater than any other, 'What does a Casino Host do'. It has become very difficult to answer. My optimum solution was 'I assist the casino's profitability' which has been followed by a 'what''?
If you Google Casino Host, if you are pages of definitions, job descriptions, how to become a Host. It is even listed in Wikipedia! The position even has many names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls within the marketing department in most cases reports to The Director of PLayer Development who subsequently reports to some VP of Marketing.
Most casino players have not met tons, know if they have a host or qualify for a host. Some casinos may have a link underneath the Gaming tab that can introduce the Hosts for your property which has a contact email. Other casinos gives you an exact play level you'll want to achieve when you will be assigned a host. As stated in the previous article, the Players Club brochure will explain at what tier level you may be eligible for a host. Unless you're a very large player, you might have never met your host, or even determine if have one. Until she or he calls you to introduce themselves and invite you returning to the property. Better referred to as Telemarketing.
The casinos have a very data base of guests which have acquired a players card. The program that is used shows your play. For example; if you are a slot player it shows total coin-in/coin-out along with your value to the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is on a daily basis you look at the casino. It also shows what your value to the casino could be if made more trips.
Making more trips to your casino is dependant on your loyalty, the client service you receive, maybe if you are lucky at the house, direct mail offers from the property, location and I am sure many other factors. What should you have had a personal casino host that greeted you on your visits, took care of most amenities and room reservations for your trip making you feel comfortable within your stay? You is often a bit more loyal compared to that property. Guests like to own a 'contact' in Las Vegas, Atlantic City or wherever you travel to gamble. Even local casinos have tons program.
If you are gambling at, or frequenting a house on a regular basis and spending some funds, you have tons! You are on someone's list and should be acknowledged. I know it doesn't happen. The business has evolved. It is more about telemarketing and achieving you in the door. Personal customer service has become placed on the back-burner. A good host can make the time to satisfy and greet his guests, it doesn't matter what the ADT. Everyone wins with this scenario. As a player you have a contact plus a go-to person and will probably visit often, receive more comps and progress a tier or two using the players club. The casino could have an increase in play within you.
A month or two ago I decided to attempt a casino in a large chain of local properties that I haven't been to in certain time. I held the get more info greatest tier card on the time I was playing there and wasn't greeted. I went the gamers club, received my new card and played a lttle bit. The overnight I received an e-mail from a number thanking me for returning and inviting me back. I replied to the email asking why I was never greeted before and why I should return. I never received a response. Would you visit this property again?
As stated before, if you happen to be spending a qualifying amount of money and time, you have a host. If you feel you deserve one, ask a slot floor individual who is the host working and talk to them. Be cordial, polite and expect some customer support. It is their job